‘I’m basically doing all the work that an employee should be doing’: Customer slams Zara’s self-checkout process after he had to take off magnetic strips, hangers himself
Over the past few years, self-checkouts have become increasingly common. According to Grocery Dive, “the number of self-checkout lanes in the U.S. has increased by 10% in the last five years,” and self-checkouts now make up about 40% of checkout options available to customers. However, that doesn’t mean that consumers are happy about this switch. … Read more