‘Y’all are super nice. We would not accept that order!’: Cold Stone Creamery customer places order five minutes before close for next-day pickup

In a now-viral TikTok, a Cold Stone Creamery worker says they accepted a next-day cake order for a customer right before they closed for the day, leaving viewers divided in the comments section. TikTok user @coldstonetreats posted the video on April 1. As of April 4, the video has reached over 2.2 million views. In …

‘I’m never going home’: Cold Stone Creamery employee finds collapsed shelves of melted ice cream

In a viral TikTok video, employees of a Cold Stone Creamery had to deal with one of the worst things that can happen in an ice cream shop—everything melted. The video was posted by the employees running the @coldstonetreats account, which regularly posts behind-the-scenes videos and promotes the variety of treats and flavor combinations available …

‘Don’t feel obligated to tip because the tips do not go to the staff’: Customer calls out Marble Slab Creamery for allegedly not giving tips to employees

The pandemic brought on a wave of changes, with one issue being tip etiquette. Due to touch screen checkouts and contactless food service, most customers view tipping as an option. In a viral video, TikToker Phoenix (@unfilteredphoenix) confronted the tip issue head-on when she went into her local Marble Slab Creamery and found out the …

‘And they still underpay you’: Cold Stone Creamery workers claim to show up to jobs on days off—because they’re the only ‘reliable’ employees

In a viral video with over 1.3 million views, TikToker Kaity (@kittyswagkat) and another Cold Stone Creamery employee claim that they single-handedly keep their local ice cream store open. “When you’re the only two reliable workers so you show up on your days off to keep this place from crumbling to pieces,” the overlay text …

Viral Cold Stone Creamery TikTok shows how much employees hate making the ‘everybody’ size

TikTok creators who work at a Cold Stone Creamery let their viewers know just how much they hate the “everybody” size. In a viral TikTok, two creators roleplay as a customer and an employee as Florence + the Machine’s “Dog Days Are Over” plays in the background. The “customer” asks for a birthday cake remix …