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Then, check your device to make sure that both of the AirPods are charging. If so, try playing something to make sure both of them work. If not, Apple says you should restart them and contact Apple Support.
Sometimes, it’s not that your AirPod isn’t working but that the volume is so low you can’t hear anything. If you suspect this is the case or if the volume is uneven in them, Apple suggests cleaning them with this guide. In that same vein, it could be that the volume balance on your phone is moved to only one side, which can be fixed in your phone’s settings.