Ticketmaster Cancels Public Sale For Taylor Swift Eras Tour

“Never before has a Verified Fan on sale sparked so much attention – or uninvited volume. This disrupted the predictability and reliability that is the hallmark of our Verified Fan platform,” the company added, claiming that it normally takes around an hour to sell through a stadium show but that it slowed down some sales and pushed back others to stabilize the systems.

“The trade-off was longer wait times in queue for some fans,” Ticketmaster wrote.

Overall, Ticketmaster estimates that around 15% of users across the site experienced issues, including passcode validation errors that caused fans to lose tickets they had carted. “That’s 15% too many,” Ticketmaster wrote.

“While it’s impossible for everyone to get tickets to these shows, we know we can do more to improve the experience, and that’s what we’re focused on,” the company wrote.

A representative for Swift did not immediately respond to a request for comment from BuzzFeed News.

On Thursday, Sen. Amy Klobuchar sent a letter to the head of Live Nation Entertainment (Ticketmaster’s parent company), saying that she has “serious concerns about the state of competition in the ticketing industry and its harmful impact on consumers.”

“Ticketmaster’s power in the primary ticket market insulates it from the competitive pressures that typically push companies to innovate and improve their services,” Klobuchar wrote. “That can result in the types of dramatic service failures we saw this week, where consumers are the ones that pay the price.”