‘I really think they punk’d me’: Xfinity offers customer upgrade, sends them the same exact modem

Internet service providers aren’t exactly the most beloved companies by consumers, and there are numerous reasons why. A now-viral post by TikToker Janice McCoy highlights a series of customer-vs-ISP struggles in a video where she received a modem “upgrade” offer from Xfinity—only to receive the same exact modem. McCoy writes in a text overlay on …