‘You need to fix it!’: AT&T worker shows customers allegedly hounding him over nationwide outage. AT&T’s response shocks him

Earlier this week, AT&T reported a massive outage that affected customers across the country.  “Some of our customers are experiencing wireless service interruptions this morning. We are working urgently to restore service to them,” AT&T said in a statement at 11:15am ET on Thursday, per CNN. “We encourage the use of Wi-Fi calling until service …