4.
“15-year veteran in hotel industry here. To this day, it boggles my mind at how disgusting people treat hotel employees. I wish people knew to treat us with respect. Want to cancel a reservation with no fee even if it’s due? Be upfront and ask nicely. Want to request a free upgrade if it’s available? Ask and don’t expect it! I’ve intentionally denied things like that if you’re rude AF to me.”
—Anonymous
“Being NICE is the key to getting almost anything you want! I worked as a front desk person in various forms for 10 years. Every day was a barrage of me smiling ear to ear while being yelled at, put down, and condescended. If we make a mistake and you call to scream at ME about it, I will do the very bare minimum to ‘make it right.’ If we screw up and you call me politely about it, I might upgrade you to the penthouse if I have it available. So BE NICE, and you will be shocked at how far it’ll get you!”
—Anonymous
Source: https://www.buzzfeed.com/michelelbird/hotel-employee-secrets