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Drive-thru has its own set of protocols customers are expected to follow: know your order and make sure that you convey it correctly the first time. Don’t ask for additional items when you make it to the window (in order to minimize wait time for other diners) and obviously don’t throw your car in reverse.
Oh and make sure you’re going through the drive-thru in an actual car, it’s called a drive-thru and not a walk-thru, something that this customer didn’t seem to care about.
Source: https://www.distractify.com/p/mcdonalds-karen-drive-thru
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