A man tried to return a bag of dog food after he lost his beloved pet. Instead, he received the sweetest package in the mail.
Joseph Inabnet of Falls Church, Virginia lost his pug, Bailey, in October. Before she passed, she was on a diet of prescription dog food, which Joseph routinely ordered from the online pet retailer Chewy.
After Bailey passed, Joseph tried to return an unopened bag of Bailey’s food to Chewy. He explained the situation. Instead of accepting the return, Chewy told Joseph to donate the food and said they’d refund his money.
Then they did something that has many pet owners trying not to cry. Joseph shared the story on Facebook, where it went viral.
“Today, completely out of the blue, I received from Chewy.com the card and painting below,” he wrote.
The (hand-written!) card expressed sympathy for Joseph’s loss:
“Pets come into our lives, leave paw prints on our hearts and are forever changed,” it said. “We’re sending lots of love and positive thoughts. If you ever need anything, we’re always here.”
Along with the card, Chewy sent a personalized oil painting of Bailey’s face. Yes, really.