In her viral two-part TikTok, Kelstyn explains how it all started when a customer ordered a margarita with no salt. After Kelstyn brought back the drink with no salt on the rim, the customer said the margarita still had salt in it. So, Kelstyn apologized and put in an order for a new one — the table also ordered a bloomin’ onion (after she had to tell them it wasn’t complimentary with every meal).
She brings back another saltless margarita and the blooming onion. The customer says there is still salt in the margarita and claims the blooming onion is burnt. Kelstyn offers to get a new blooming onion and another drink. The customer says no and would like everything taken off the bill instead. Kelstyn explains that she is happy to remove everything off their bill, but would need to take the drink and the blooming onion back since they would not be paying for it. The customer, however, wanted to eat and drink the items and still not have to pay for them because they didn’t like them.
IS YOUR BLOOD BOILING YET? BECAUSE MINE IS!!!!
Kelstyn explains, again, that if they keep the food they have to pay for it. So, they finally agree to pay. After she asks how many to-go boxes they want, the customer says, “Um, can you count?” And tells her she’s been a terrible waitress and her attitude sucks. Things then escalate, and Kelstyn ends up in the back of the restaurant in tears. Her manager comes out and eventually makes them pay and kicks them out.
It was obvious in this situation that the customer had one goal, and that was to get free food:
Which, sadly, is an all-too-common thing that happens at restaurants.
And it is awful to see that so many current and ex-waiters and waitresses know or knew of managers who would have SIDED with the customer in a situation like this.
BuzzFeed spoke to 22-year-old Kelstyn, who has been a waitress for four years. She decided to share this particular experience because she knew other servers would relate.
Although Kelstyn said she experiences rude customers every time she shows up to work, this particular one was next level. “When customers are rude, it makes me feel very belittled and used. It’s the worst feeling, especially because I truly am trying my best to make the customers happy.”
Kelstyn’s story is just one of hundreds of thousands of waitress horror stories on the app. Hopefully these stories help spread awareness so people can adjust their attitudes when eating out — or just stay home!