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When you go to the Nintendo Customer Support page, you’ll want to start a chat with an agent. Select “Nintendo Switch,” then “Downloads & Digital Content,” then “Nintendo eShop,” then “Refunds.”
The user then walks through their message they sent the agent, writing “the game runs incredibly poorly” and “I don’t normally reach out in these instances, but frankly I think would really appreciate a refund as I can’t see myself enjoying playing this in its current state. Would that be at all possible?”
Source: https://www.distractify.com/p/how-to-get-refund-pokemon-scarlet-violet
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