9.
“Previous ER nurse here. As frustrating as it can be, the emergency room functions based on acuity (or how life-threatening your complaint is), not based on the order you came in. That means the 80-year-old with chest pain will go before the 30-year-old with leg pain. All complaints are valid and will be addressed, but we play the ‘what will kill you faster’ game for treatment order. Also, not all providers have the same level of access to your chart. As an RN, I didn’t have access to insurance details or SSNs, but registration does. Not everyone can see your previous visits or medical history, so please just tell us when we ask. All staff are treating multiple patients. There were nights when we had 100+ patients, but only two doctors, so please be patient and understand that you may not get much face time with the physician. Talk to your nurse! They are incredibly knowledgeable and will give you the same info as the doctor in these situations.”
“If your nurse is actively performing CPR, DO NOT YELL AT THEM ABOUT NOT GETTING YOUR SANDWICH FAST ENOUGH. If you are well enough to walk into my other patient’s room, you are well enough to wait until we finish CPR. You never know what the staff is dealing with in the other rooms. Again, we know you feel bad, and that is understandable, but we may have just discussed end-of-life care with another patient right before coming in. We are people too. Everyone who goes into the medical field wants to save everyone who comes in, but our hands are tied with insurance regulations, staffing shortages, supplies on back order, etc. Healthcare isn’t fair, and we know it. We want it fixed just as bad (if not more) than you do.”
—Anonymous
Source: https://www.buzzfeed.com/hannahdobro/healtcare-workers-debunk-myths